Does hb 999 Share My Phone Number With Others?

No. Your phone number is used solely for OTP verification, account recovery, and critical security notifications. It is never shared with third parties.

Is My Betting History Kept Private?

Yes, your betting history is completely confidential. Only you and our authorised staff (where necessary) can access it. This information is never disclosed to anyone except where required by law.

Will my data be deleted if I close my account?

Transaction records must be retained for up to 7 years in accordance with financial regulations. Other data, such as usage history and marketing preferences, will be deleted within a set period after account closure.

Does hb 999 track my location?

hb 999 can determine your approximate location (country and city) from your IP address, which is used solely for security and fraud prevention purposes. The mobile app does not access GPS location.

Can I Unsubscribe from Marketing Emails?

Absolutely. Every marketing email includes an "Unsubscribe" link at the bottom. You can also update your notification preferences directly from your account settings. Please note that security-related emails cannot be disabled.

hb 999 | Privacy Policy and How We Protect Your Data

01

Introduction & Scope

This Privacy Policy explains in detail how your personal data is collected, used, stored, and protected when you use the hb 999 platform. By accessing our services through the hb 999 website, mobile app, or any other digital channel, you agree to this Policy.

Hb 999 deeply respects your privacy. We believe your data should only be used to provide you with a better experience — not sold to advertisers. This Policy is built in accordance with international data protection standards (GDPR).

Please Note: This policy applies solely to hb 999's own platform. Third-party payment gateways (such as bKash and Nagad) operate under their own privacy policies.

02

What Data Do We Collect?

Hb 999 collects only the data necessary to provide our services. Collecting unnecessary information goes against our principles. The types of data we collect include:

Identity Information

Name, date of birth, national ID number

Contact Information

Mobile number, email address

Financial Information

Payment methods, transaction history

Location Data

IP address, country, and city

Device Information

Device model, operating system, browser

Usage Data

Betting history, login times, and usage patterns

We collect two types of data: information you voluntarily provide (at registration) and information collected automatically (via cookies and analytics).

03

Purpose of Data Collection

Hb 999 uses your data strictly for the specific purposes listed below — it is never used for anything beyond these.

To complete account registration and identity verification (KYC).
To process deposit, withdrawal, and betting transactions.
To provide customer support and handle complaints.
To prevent fraud and money laundering.
To ensure the security and stability of the platform.
To send you promotional offers and updates, with your consent.
To meet legal and regulatory obligations.
To monitor usage patterns and ensure responsible betting.

Important: hb 999 never uses your information for marketing, advertising, or for sale to data brokers.

04

When and With Whom Is Your Data Shared?

As a general rule, hb 999 does not share your data with third parties. However, sharing may occur in the following specific circumstances:

Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or your bank to verify transactions. This is mandatory for every transaction.
Legal Authorities: Information may be disclosed to relevant authorities when required by a court order or legal obligation.
Service Providers: Cloud hosting, cybersecurity, and technology service providers may access limited data under strict confidentiality agreements.
Fraud Prevention: Law enforcement agencies may be assisted in cases of serious fraud or criminal activity.

Outside of the above circumstances, hb 999 does not share your data under any condition — and never with advertisers or data brokers.

05

Cookie Policy

The hb 999 website and app use cookies and similar technologies to enhance your experience. The different types of cookies are explained below:

Essential Cookies: Used to maintain login sessions, security tokens, and similar functions. Disabling these will prevent the site from working properly.
Analytics Cookies: Helps us understand how many people are using each page. This data is entirely anonymous.
Performance Cookies: Remembers your preferred language and how you like your balance displayed.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.

06

Data Retention & Deletion

Hb 999 does not retain your data longer than necessary. Retention periods vary depending on the type of data:

Account Information: For the duration of your active account and up to 5 years after closure (as required by law).
Transaction Records: Up to 7 years, in accordance with financial regulations.
KYC Documents: Up to 3 years after account closure.
Log Files & Session Data: Maximum 90 days.
Marketing Data: Deleted immediately upon withdrawal of consent.

To request deletion of your data, write to support@hb999.ws. Please note that certain information may need to be retained for a specified period due to legal obligations.

07

Your Rights

As an hb 999 user, you have fundamental rights over your own data. We fully respect and uphold each of these rights.

Right to Access

You have the right to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

Under certain conditions, you have the right to request the deletion of your data.

Right to Restrict Processing

You may request that we restrict the processing of your data in certain circumstances.

Right to Data Portability

You may request a copy of your data in a standard, portable format.

Right to Object

You have the right to object to your data being used for marketing purposes.

How to exercise your rights: Email us at support@hb999.ws or reach out via live chat. We will respond within 30 business days.

08

Security Measures

Hb 999 protects your data using the highest industry-standard security measures. Our security layers include:

SSL Encryption

256-bit

2FA Verification

Active

Fraud Monitoring

24/7

Data Backup

Automatic

Penetration Testing

Quarterly

Please note, however, that no online service can guarantee 100% security. To protect your own account, use a strong password and never share your login credentials with anyone.

09

Child Protection Policy

Hb 999's services are intended for users aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.

Age verification is carried out at the time of registration.
Any account found to be registered by someone under 18 will be terminated.
If you believe your child has created an account, please contact us immediately.
Any data found to belong to a minor will be deleted immediately.

10

Policy Updates & Contact

Hb 999 may update this Privacy Policy as needed. For significant changes, you will be notified in advance via your registered email or an in-app notification.

For any privacy-related questions, complaints, or requests, please contact us:

Email: support@hb999.ws
Live Chat: Available 24/7 on the Platform
Response Timeframe: Usually within 48 hours

This policy is effective from 1 January 2026. Our Terms & Conditions and Responsible Gaming You can also read our policy.

Hb 999's Privacy Policy — Your data is completely safe with us

Hb 999 Protecting Your Privacy

Strong Encryption

Data Never Sold

Your Control

Identity Verification Security

No Unnecessary Notifications

Immediate Alerts on Breaches

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